Managed & Outsourced Services

Operate at enterprise scale—without carrying enterprise overhead. Miraii delivers premium managed and outsourced services for telecom operators, vendors, and critical-infrastructure clients who require consistent quality, rigorous governance, and measurable outcomes. We take full accountability for defined scopes—running operations, stabilizing performance, and scaling delivery with SLA discipline and executive-level transparency.

What we deliver

Managed Operations (SLA-Driven)

  • 24/7 or business-hours operations with clear KPIs, escalation paths, and reporting cadence

  • Incident, problem, change and service request management aligned to ITIL practices

  • Service desk and operational support (L1–L3), with structured knowledge management

Network & Service Assurance

  • Continuous monitoring, performance assurance, KPI tracking, and root-cause analysis

  • Proactive optimization workstreams across RAN/Core/Transport (scope-dependent)

  • Governance and quality controls to reduce outages, repeat incidents, and performance drift

Field & Delivery Outsourcing

  • On-site coordination, site readiness audits, acceptance/verification support

  • Commissioning and deployment support for multi-vendor environments

  • Structured rollout execution with milestone control and compliance documentation

Testing & Benchmarking Operations

  • Drive testing and benchmarking campaigns with standardized methodologies

  • Post-processing, insight reporting, and executive dashboards for decision makers

  • Continuous improvement loop to translate findings into operational actions

Dedicated Engineering Pods

  • Managed teams for RAN, Core, Cloud, Transmission, PMO and service management

  • Onshore/nearshore/offshore delivery models designed for speed, cost control, and quality

  • Rapid ramp-up through proven onboarding playbooks and delivery standards

Why clients choose Miraii

  • Accountability by design: Clearly defined scopes, measurable SLAs, and governance that holds delivery to outcomes—not activity.

  • Operational excellence: Standardized processes, documentation, and control points that improve stability and reduce operational risk.

  • Executive visibility: Clear reporting, KPI dashboards, and steering cadence that keeps stakeholders aligned and informed.

  • Scalable delivery: Flexible capacity models that match demand without compromising quality.

Our engagement approach

We begin with a short discovery to align on objectives, interfaces, tooling, and KPIs. Then we define the service catalog, SLAs, RACI, and governance rhythm (weekly operational reviews + monthly steering). Delivery is executed with continuous improvement, audit-ready documentation, and optional automation for monitoring, analytics, and reporting.

Let’s discuss your managed services scope.
We can provide a tailored operating model, SLA/KPI set, and commercial structure aligned to your environment and priorities